Moving premises or disconnection
If you are moving from premises that Haven Power currently supply, please contact your account manager by phone or e-mail at least seven days before you move to provide a meter reading and a forwarding address. You will find their details on your invoice or statement. You will remain responsible for the electricity supply, and will incur the ongoing charges, unless you tell us you have moved out and we can take the necessary steps to terminate your account.
If you are an existing customer moving into a new property and want to continue to benefit from Haven's competitive prices and personal service, please contact your account manager who can arrange a quotation for you.
Sometimes when a customer changes supplier, or leaves a property, they are left with a credit on their account. We can usually return outstanding credit directly into your bank account or send you a cheque soon after we have sent your final bill.
If you think you are owed a refund, please contact us on 01473 725943 or email firstname.lastname@example.org
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