Haven Power is committed to providing its business customers with excellent customer service. As soon as you contract with us, a named individual contact who can be reached by direct telephone line or email, is assigned to each customer. These named contacts are responsible for managing your account.
The Haven Power Operations and Telesales Teams are all UK-based, with a national network of field sales people for face to face business advice and support. We do not use anonymous call centres.
Transferring to Haven
For more information about the process, you can download our Customer Transfer Guidelines from the Useful Forms section or click on the link below.
Moving Premises or Disconnection
If you are moving premises or would like to arrange disconnection, contact your customer contact by phone or e-mail at least 7 days before you need the change. You can find their details on your invoice or statement.
VAT Certification
VAT at 17.5% is automatically added to your bill. If your organisation is eligible for 0% or 5% VAT, we will require a VAT Exception Certificate. You can download this from our Useful Forms section of click on the link below.