Customer Experience
What makes the experience different for our customers?
Our systems, established processes and our professionally trained people all come together to provide what we are proud to call the ‘Haven Power experience’.
Our customer experience includes:
- Each customer has a dedicated customer service advisor – you have one point of contact
- Your customer service advisor is responsible for resolving any issues you may have – there is ‘no passing the buck’
- We are proactive in getting to know your business and understanding how it operates
- We invest time to service accounts thoroughly
- Our priority is to ensure your supply starts with us on the chosen date
- An excellent working relationship built on trust and performance
Our Sectors
Are you a Large Business?
Spending more than £100k per site per
year on electricity.
Are you a Consultant?
Let Haven give you the best service for you to help your clients!
Find out more >Need more help?
Can't find what you're looking for?
Call or email us using these details:
Tel: 01473 725943
enquiries@havenpower.com
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The customer has one point of contact on a direct telephone number of direct email and the account manager is responsible for everything to do with that account. There's no call centre or call centre equipment. Customers deal with the same knowledgeable person every time and that way issues are resolved much quicker and there's a much better customer experience.
Natalie Keogh - Operations director