We have prepared a list of many of the FAQs asked by our prospective customers, customers and other interactions we have to help you understand more about Haven Power.
If you do not find the answer to your question, please contact us using the form below or call your Haven Power Customer Support contact.
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1. We offer excellent customer service to the small and medium sized business community. By concentrating on customers like you we are able to provide a level of personal service tailored to your needs, which is unusual in the energy market. All our customers have a named contact at our office. We do not operate large anonymous call centres. Our staff are all UK based and when calling us you will speak to real people not machines.
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1. By accepting payment only by Direct Debit we can keep the costs of administration down which benefits you.
2. Our Haven Budget Plan provides you with predictable electricity prices and straightforward contracts tailored to your individual needs. This can only be achieved by us having simple administrative procedures which rely on the use of Direct Debit payments.
3. We will not change the amount of your Direct Debit without notifying to you. By having a fixed amount each month your business cashflow will be more predictable.
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1. Haven Power is part of the Drax Power Group, one of the UK’s largest independent power companies and a major generator of electricity. The Drax Power Station near Selby, North Yorkshire currently meets about 7% of the UK’s electricity needs.
As a member of the Drax Group, Haven Power has access to extensive financial resources and buying power. Plus, as Drax generates electricity, we do not rely solely on purchasing from other sources like some of the other electricity suppliers.
2. Haven Power is a new company specialising in the supply of electricity to small and medium sized businesses. Our aim is to offer competitive, stable prices and pricing structures and contracts which are easy to understand and to make the process of switching to us trouble free. We only supply business customers and understand how small and medium businesses operate.
3. We offer excellent customer service to the small and medium sized business community. By concentrating on these customers we are able to provide a level of service which is unusual in the energy market. Our staff are all UK based and when calling us you will speak to real people not machines. All our customers have named contacts and the same contact will deal with any queries, you will not be passed around. We do not operate anonymous call centres.
4. Our Management Team has a wealth of experience in supplying electricity and other services to businesses and have been involved in the development of the open electricity market from the very beginning. The management of Haven Power have all held senior positions in one of the largest electricity suppliers in the country.
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1. When setting up the contract we will agree with you your expected annual usage. This will avoid as far as possible any likelihood of over or under payment caused by the use of budget payments.
2. We will regularly monitor your electricity usage against that agreed with you. If there is any significant deviation we will notify you about any adjustments needed, whether downwards or upwards. We do not change monthly payments without notifying you first.
3. We undertake to have a proactive approach to our customers which will avoid any future shocks caused by usage which is out of line with your expectation.
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1. By simplifying our pricing structure and generating our own electricity we can offer competitive prices. We avoid waste by not sending out unnecessary bills and letters.
2. We are a small company and maintain a tight control of our costs. The benefit of this will be passed on to our customers whilst maintaining a high level of customer service.
3. Our complete package is designed to provide predictable electricity prices and straightforward contracts tailored to the individual needs of business customers whilst maintaining a competitive edge.
4. Give us the opportunity to give you a quotation.
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1. We will do it all for you! Once we have collected the basic data we will handle the whole process to transfer your supply to us. Our systems have been developed specifically for the business market and have been carefully designed to handle the transfer process as seamlessly as possible. Our people will manage the process and keep you informed of progress at all stages.
2. We guarantee to keep things simple and provide a complete service with minimum effort from you.
3. You can enjoy fixed prices at a time when prices are rising and the steady cashflow that flows from our budget plan.
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1. We are confident that we can improve on the service you currently enjoy. We specialise in the supply of electricity to Small and Medium Enterprises (SMEs) and our business is structured around the needs of business customers.
2. Most other supply companies supply electricity to a broad range of customers and their processes and organisations are designed to deal with many and varied customer needs. This makes it difficult for them to supply a specialist service.
3. We are unique in this market in that all our staff have specialised in working with business customers and understand their needs.
4.We only supply electricity.
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1. Haven Power offers business customers Haven Green – a product based on renewable resources – as part of its range of simple business contracts, as well as promoting Smart Metering, a powerful tool to reduce energy consumption.
2. The purpose-designed Haven Power Business Centre in Suffolk features the latest environmental technology, including automatically switched and daylight sensitive lighting, heat recovery systems and free outside air cooling.
3. The Drax Power Group has a long-standing commitment to carbon reduction. The Drax Power Station near Selby, North Yorkshire, is currently the largest, cleanest and most efficient coal-fired station in the UK. Through undertaking the largest steam turbine modernisation project in UK history and the largest renewable, biomass co-firing project in the world, Drax is set to reduce its emission of carbon dioxide by over three and a half million tonnes each year. In addition, Drax has announced its intention to develop a 900MW dedicated biomass-fired generation business through a strategic partnership with Siemens Project Ventures.
For a supply quote or General Sales Enquiry you can contact our specialist sales team
on 01473 707193 or sales@havenpower.com
