Public trust in energy suppliers on the increase
Consumers’ trust in energy suppliers has increased in the last quarter, according to the government’s Public Attitudes Tracker. The latest wave of the tracker, issued on Thursday 28 July, suggested that 72% of the public was likely to trust suppliers to provide them with a bill that accurately reflected their usage––up from 69% in the last wave of the research. Over six in 10 (63%) trusted suppliers to offer a fair deal (up from 54%), while the proportion that expected suppliers to provide them with information on the best tariff also increased (from 50% to 57%). Only 5% of people said they had firm plans to switch their supplier over the next year, with over six in 10 (62%) saying that they would not switch.