News, Events & Industry Insights


Haven launches new all-inclusive product to help customers manage the costs of EMR

In direct response to the introduction of Electricity Market Reform (EMR) legislation, we have developed a new product for SME and the smaller scale I&C customers to help them manage the costs associated with the legislation.

Businesses will shortly begin to see additional charges on their bills relating to Capacity Market (CM) and Contracts for Difference (CfD). With Haven Complete, businesses can easily manage their energy budget as it ‘fully fixes’ the energy and non-energy elements of their bill.

Developed through listening to customers and consultants, Complete helps to provide budget certainty for businesses as it eliminates exposure to future energy and non-energy price increases.

“EMR legislation has been introduced to provide much-needed security measures relating to the future of our energy supply,” comments sales and marketing director Richard Robey, “but, as with all legislation, there are costs attached, and energy suppliers will be looking to pass  these on to their customers.

“We have a very transparent approach in terms of any changes to costs, so we have confronted EMR head-on and developed Complete to ensure customers have an option whereby the costs are fully-fixed and clearly stated on the bill. We believe this is the first fully-fixed product including CfD and CM charges, supported by the standard terms and conditions. It’s what the industry has been asking for and something we’re proud to offer as we strive to innovate and tackle change in a direct way.”


To find out more about Haven Complete, please contact the team on 01473 707755.




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