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Back billing guidance

Haven Power recognises that delayed invoices are frustrating for the customer, and may result in difficulties with payment.

Read our policy, which outlines both our responsibilities and our customers’ responsibilities to prevent circumstances that result in a back bill being issued by us.

Under the revised supply licence conditions implemented by Ofgem, from 1st November 2018 we will limit the back billing of Microbusiness customers to 12 months unless the customer has been obstructive or shown manifestly unreasonable behaviour. We abide to these requirements as described in our back billing guidance.

Back Billing Guidance

The terms of existing SME Terms and Conditions have been amended to reflect the new back billing requirements as of 1st November 2018. These can be found below.

Terms and Conditions Amendment