Help / How do I request a refund?

How do I request a refund?

If you have any credit on your Haven Power account, you can request a refund by calling our Customer Service team on 01473 852866.

When you call us, please have a current meter reading and payment details to hand. Once we have these details, we will verify your credit balance and refund you within 10 working days.

If you're moving premises or if you would like to close your account, you should read this page.

Closing your account

When you close your account with us, there are a few things you can do to help us produce an accurate final invoice and ensure any owed credit is promptly refunded.

  1. Send us a final meter reading.
  2. Contact us to confirm your account and payment details so we can refund any credit if applicable. Refunds are processed within 10 working days of receiving all of the necessary information.
  3. Check if there are any outstanding amounts to pay and settle them, if applicable. Please be aware that if you owe us money at the end of your fixed term, we may object to the transfer.
  4. If your account is closing due to a change of tenancy, please double check that we have the correct transfer date and your forwarding address, by contacting us on 01473 852866.