Help / Understanding your bill

Understanding your bill

Whether you’ve just started a new business or taken on responsibility for managing the energy expenditure where you work, invoices (bills) from some utility companies can be confusing.

Flex invoice explained - web preview

Bill breakdown

At Haven Power, we’re trying to help demystify the electricity industry and cut through the jargon - to make things more transparent and easier for you. As part of this, we present our invoices in a series of sections - how many will depend on the kind of contract you have and your meter type. And within these sections, we provide a line-by-line breakdown of the charges.

Click the link below, we’ve highlighted the sections and added explanations - take a look.

Your bill explained
AdobeStock 104148108

How much?!

If your invoice delivers a nasty surprise, it’s worth remembering that around 60% of the total doesn’t relate to the electricity you’ve consumed - for an explanation, see our blog.

If you have a query about an invoice from Haven Power, please get in touch with your dedicated contact (their name and details will be on your bill) or call our switchboard: 01473 277556.

Related articles