News, Events & Industry Insights


How to read your electricity meter

Dial meters
Standard mechanical meters and Digital meters
Smart meters

Dial meters

Reading a dial meter (also known as a ‘clock meter’) can be tricky, so we’ve created the following diagrams to make it easier for you. Even if your meter dials look different from what’s below, the steps we’ve described remain valid. When taking your reading, please ignore:

  • Any red dials or numbers in red
  • Dials without a pointer or numbers
  • Dials marked 1/10

For all of the relevant dials on your meter, please take these steps:

How to read your electricity meter

If you didn’t get it right, you’ve probably entered a “4” instead of a “3”. Look again at our explanation above to understand why it’s correct to enter a “3”.


Standard mechanical meters and Digital meters

These meters come in two basic forms: single rate and dual rate.

Single rate meter: you pay the same unit rate at all times of the day.
Dual-rate meter: you pay one unit rate during the day and a reduced rate at night.

For both types, write down the numbers left to right. You can ignore any numbers appearing:

  • After a decimal point
  • In red
  • With a “T” before them (digital meters only)

For dual-rate meters

Your dual-rate meter will display two lots of numbers in one of the following ways:

  1. The Day rate and Night rate displays are both visible
  2. The meter alternates between the Day rate and Night rate displays
  3. Press the button that switches between the Day rate and Night rate displays

In all cases, please note down the two readings and provide them separately to your supplier.

How to submit your meter reading

As a Haven Power customer, you can call or email your customer service advisor with the reading – or simply email them a photograph of your meter.

Alternatively, you can send your reading to:

Other providers may have different requirements, so please ask your supplier how to submit your reading.

Understanding the jargon

If you’re unsure about the meaning of any acronyms, words and phrases relating to your energy, see our jargon buster.

Smart meters

If you have a Smart meter, you don’t need to supply meter readings.

If you don’t have a Smart meter, here’s a summary of the benefits they offer your business:

  • Accurate bills (and no estimates), so you only pay for the energy you use
  • Near real-time information on your energy usage, so you stay in control
  • Better energy management, helping you save money
  • No need for manual meter readings, thanks to automatic transfer of data
  • The chance to reduce your emissions and have a positive impact on climate change

If you’re interested in discovering more about Smart meters, please get in touch:

The more often you provide a meter reading, the more consistently accurate your bills will be - meaning you’ll only pay for the electricity you use.

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