Privacy Policy

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This privacy notice tells you what to expect when Haven Power Ltd. collects personal information about you. It applies to all personal information we process about individuals, sole traders and partnerships. It does not apply to information we hold about companies and other organisations. It applies to;

  • Customers and potential customers
  • People who make complaints or enquiries
  • Job applicants, employees and former employees (including agency/ temporary workers, contractors, volunteers and work experience candidates)
  • Visitors to our website

Customers and potential customers

We may process personal information obtained from you or other organisations to;

  • Provide you with a quote
  • Manage your contract with us
  • Offer you alternative services and products, or notify you about changes
  • Improve our customer service and staff training
  • Monitor and record communications between us
  • Analyse or monitor your electricity consumption

We may disclose your information to third party service providers, for example, Meter Operators, debt collection agencies and credit reference agencies. We may also share your information with organisations to help prevent and detect fraud or criminal activity, such as energy theft or for legal and regulatory purposes.

If you have been dealing with a broker, or other third party intermediary and we are in possession of a letter of authority, we will share your information with them to enable them to give you informed advice.

People who make complaints or enquiries

We may process your information to;

  • Resolve your complaint or enquiry
  • Improve our customer service and staff training
  • Monitor or record communications between us

We may disclose your information to third parties for legal and regulatory purposes.

Job applicants, current and former employees

When you apply to work for us we will use your personal information to process your application. We may disclose your information to a third party in order to obtain a reference or obtain a “disclosure” from the Criminal Records Bureau. We will not do this without informing you beforehand unless the disclosure is required by law.

Information about unsuccessful candidates may be held for 6 months after the recruitment campaign has been completed, after which it will be destroyed or deleted.

We compile files for all of our employees and these files contain information relating to your employment. This file will be kept secure and will only be used for purposes directly related to your employment. When you leave our employment the file will be retained in accordance with our Document Retention Policy.

Your rights under the Data Protection Act 1998

You have a right to ask for a copy of any personal information we hold about you by requesting a “Subject Access Request” under the Data Protection Act 1998. Your request should be in writing and sent to the address below. There is a charge of £10 for a Subject Access Request, payable in advance.

You are entitled at any time to ask us to stop processing your personal information for the purpose of “direct marketing”. This request should be in writing and sent to the address below.

Transferring data

In order to service your contract with us some of the data we collect from you may be processed outside the EEA, by staff who work for one of our suppliers.

Haven Power will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Changes to this privacy notice

This privacy notice is regularly reviewed and was last updated on 30th May 2017.

How to contact us

If you require further information about this notice you can contact us in the following ways;

Regulation Manager
Haven Power Ltd.
The Havens
Ransomes Europark
Ipswich
IP3 9SJ

Telephone: 01473 725943

Email: data.protection@havenpower.com

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