Smart meter data
No storage of personal information
Your smart meter has information about how much electricity you’ve used, but doesn’t store other personal information that could identify you (such as name, address or bank details).
There are strict controls on your data and who can access it. Additionally, we must make you aware in advance if we intend to use your data for any purpose, and make it possible for you to opt out at any time.
It’s your data
You own the stored data that relates to your usage – only you, and those who need access to this information to fulfil their contractual obligations, can see it.
In addition, we must ensure that you – or your nominated agent – has timely access to the consumption data stored in the smart meter at your premises.
Secure systems and transmissions
Smart Meters use their own secure, wireless network using radio waves, just like mobile phones. Smart meters don't use the internet to send or receive data and you don't need an internet connection for it to work.
We take the security of your data seriously and have a clear privacy notice.